FAQ

How can we help you? Find the answers to the most frequently asked question about our Workplace Analytics solution.


General

I work in corporate real estate and facilities management. How can Locatee add value to the strategic and operational decisions of our company?

As we are working with various partners and customers, Locatee understands the challenges corporate real estate and facilities managers are facing. With specific regards to the company’s needs, Locatee provides the relevant information such as workspace utilisation in order to make data-driven strategic and operational decisions regarding the optimisation of a real estate portfolio. The information is based on objective data and is available in real-time. The solution allows to identify consolidation potential throughout a global portfolio, plan and realise savings potential and at the same time enhance and personalise employees' workplace experience. In our experience, customers are able to save more than 20% of their real estate costs by increasing space utilisation. Contact our sales team to discuss the value of Locatee for your business and get more information about our software solution.

There are other workspace utilisation measurement methods available. How do I know which is the right solution for my company?

Principally, the method that adds the most value to your company depends on your use cases and objectives. Currently, usually one of the following five main methods used in order to measure workspace utilisation: manual occupancy counting, access badge analysis, sensors, IT-login analysis, and software solutions.

Locatee's Workplace Analytics software however, combines complex data from various, existing and new, sources (read how it works). The solution is leading in providing portfolio-wide workplace insights at low cost.

Technology

How are the utilisation rates and sharing ratios measured based on our existing IT infrastructure?

Locatee collects data from an existing Wi-Fi and LAN infrastructure to locate devices within buildings. The real-time indoor positioning system uses signal strength and Locatee’s machine learning algorithms, turning the existing IT infrastructure into an indoor positioning system similar to a GPS. Besides the existing data sources of your IT infrastructure, Locatee can implement new sources too if this is required to cover your use cases. Read how it works.

Can Locatee use the data of an existing IT infrastructure without having negative impacts on its performance?

Locatee reads the existing data in regular intervals - typically every few minutes - and solely needs read-only access. This process does not have a negative impact on the performance of the IT infrastructure. Read more about our customer's benefits in the success stories.

How accurate are your measurements especially when using my Wi-Fi infrastructure?

The accuracy depends on the specific use cases and current IT infrastructure. Are you looking for a general overview of the utilisation rate of your worldwide portfolio or do you want to drill down on actual sharing ratios of single workplaces? An example: on desk-group level with a standard IT infrastructure, an accuracy of 95% can be achieved if Wi-Fi and LAN measurements are combined. Contact our sales team to discuss your use cases and the optimal measurement methods.

How do you measure occupancy if our employees are using multiple devices?

Locatee can integrate different device categories depending on the use cases (e.g. company issued devices such as notebooks or bring-your-own devices such as smart phones or tablets). If two or more devices of the same employee are located at a workplace, Locatee will recognise it as a single occupied workplace. Locatee also recognises if employees leave a device at a workplace and take another to a meeting room. In this case, the workplace and the meeting room are both marked as occupied.

Privacy

Is our employees’ privacy guaranteed with Locatee?

Locatee assesses the utilisation of office buildings and does not allow to track individual employees. The utilisation of a global building portfolio can be analysed, different space and workplace types as well as the adaption rate of activity-based workplaces of different teams. However, it is not possible to identify individual employees. Locatee has been designed with privacy at its core. All data is strictly anonymised. No Personally Identifiable Information (PII) is stored at any time. Find more information about privacy in our factsheet.

How are privacy regulations managed in the Mobile App?

The Mobile App is based on an opt-in/opt-out feature, which means employees are able to decide at any time, whether they want their location to be displayed or not. The Mobile App fosters collaboration among teams, while personalised data is only available in real-time and all historical data is anonymised. Find more information about privacy in our factsheet.

Implementation

Is it possible to integrate Locatee into other systems?

Locatee is built with a strong focus on use cases to ensure long-lasting benefits. Hence, Locatee can be integrated with various technologies and systems to fully leverage the existing infrastructure and information that is already collected. This not only applies to the data sources which can be fed into Locatee, but also to the enhanced and aggregated data, which can be exported to scale the Workplace Analytics solution across a whole real estate portfolio. An open API allows to fully exploit the existing information. Typical integrations are CAFM, IWMS, BMS or HVAC systems.

How is Locatee typically deployed?

Locatee operates a centralised and standardised platform architecture that covers the entire spectrum of hosting, processing, and visualising your office utilisation data from beginning to end. This ensures improved product reliability, less technical maintenance required from you and your team. The solution complies with privacy regulations such as the GDPR.

I am not sure if my existing Wi-Fi Infrastructure is sufficient for accurate measurements. How many Wi-Fi access points do I need and where do they have to be positioned?

The ideal Wi-Fi infrastructure depends on specific use cases and the layout of the office building. We recommend consulting your network provider regarding the network setup prior to a rollout. If required, we can give general recommendations on how to ideally place the access point in order to determine the accuracy of measurement. Contact our experts to evaluate your existing setup.

How can I roll out Locatee across a global portfolio?

Our company’s goal is to create the best possible outcome for customers in an effective and highly scalable way. Locatee’s focus on reusing existing data sources, allows an easy rollout and maintenance across an entire real estate portfolio. Depending on your use cases and individual office building requirements, other data sources can be integrated too.

Currently, Locatee is rolled out in more than 20 companies such as Swiss Re, Zurich Insurance, Swiss Post and many more across six continents. In order to achieve these goals, Locatee has established a broad partner ecosystem partner ecosystem and joins forces with leading companies such Cisco or Regent, but also with existing partners of our customers such as our IT service partner Netcloud. Contact our sales team to start your success story across your global portfolio.

Pricing

I would like to deploy Locatee. What does it cost?

Locatee is available as an annual subscription. The fee depends on the deployed plan and is calculated per square metre and year. It accrues on top of an initial, one-time set up fee. Thanks to the scalability of the software solution, a volume discount applies: The larger the measured area, the lower the price per square metre. You can save money per square metre by measuring your entire real estate portfolio.

The yearly subscription fee includes all patches, updates, and new features of the subscribed plans “Portfolio Insights”, “Workplace Operations” or “Workplace Experience”. The initial setup fee depends on the size of the portfolio and data sources you choose to integrate. Contact our sales team to discuss your individual pricing.

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